Cancer Support Services

We are tirelessly committed in giving support to patients and families. Despite our doors being temporarily closed our help and support is still very much OPEN. You can call us Monday to Friday, 9am-5pm to speak to one of our healthcare professionals or support workers.



Please call our HELPLINE on 0114 553 3330 and select option 1 or email [email protected] to:
• Speak to a healthcare professional
• Speak to us if you need emotional, practical or financial help due to the current pandemic
• Book an appointment to speak to someone about welfare benefits
• Join our ‘We Care’ social group which provides regular phone support to people who are self-isolating for a prolonged period



This is a significant change to how we provide our services so we have tried to answer some of the questions you may have:


Will I still be able to drop-in to the Cancer Support Centre?
No. Our priority services will be provided over the phone or digitally.


What time is your helpline open?
You can call our telephone helpline Monday – Friday 9am – 5pm on 0114 553 3330.


I have an appointment booked at the Cancer Support Centre, what should I do?
If you have a welfare advice appointment, one of our team will be in touch to reschedule a phone appointment. Appointments for all other services have been automatically cancelled so there is no action you need to take.

Everyone will receive a phone call from one of our team for a friendly chat and to see if there’s anything else we can help with.


I am feeling anxious, what should I do?
We understand that this is a worrying time and we are at the end of the phone for a friendly chat. You can also join our ‘We Care’ support group which provides regular phone support to people who are at spending long periods in isolation. The charity MIND has produced general advice on looking after your wellbeing and you can listen to our guided relaxation online at


I am worried about transport to and from appointments, can you help with this?
We do not provide a transport service but we know getting to and from hospital appointments is a huge concern for people. We are looking at ways we can help with this.


Can you help to deliver essential items to people who are self-isolating?
We are looking at different ways we can get essential supplies to people living with and beyond cancer, who are self-isolating or ‘shielding’ for a prolonged period. We will work with Voluntary Action Sheffield (VAS) and other voluntary sector organisations to coordinate this.


I am living with or beyond cancer but I haven’t used the Cancer Support Centre before, can I use your services now?
Yes, please get in contact with us.


I am worried about a family member or neighbour who is affected by cancer. Can I give them your details?
Yes. Our Helpline is open Monday-Friday 9am to 5pm and is staffed by healthcare professionals and support workers who are here to help.


Where do I find further information on what to do if I am or I am caring for an older or vulnerable person?
Government guidance published on 16/3/20 on social distancing for everyone in the UK and protecting older people and vulnerable adults can be found online at:


Government Advice published on 21/3/20 on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19


We are frequently updating our guidance on the current COVID-19 epidemic, please check our home page for updates: