Our helpline is open Monday to Friday, 9am to 5pm. When you call we are here to help with:
Advice from healthcare professionals, if you want to discuss symptoms or treatment
Financial advice and information about benefits, which you may be eligible for
Practical help, such as support with delivering shopping
A listening ear, if you’re feeling low, need emotional support or just want to talk to someone
It’s free, confidential and open to anyone living with cancer, not just Weston Park patients.
If there’s anything else you need – just call. If we can’t help we can direct you to others who can. The most important thing is that you don’t try to get through alone when you need help – it’s just a call away.
This is a significant change to how we provide our services so we have tried to answer some of the questions you may have:
Will I still be able to drop-in to the Cancer Support Centre?
No. Our priority services will be provided over the phone or digitally.
What time is your helpline open?
You can call our telephone helpline Monday – Friday 9am – 5pm on 0114 553 3330.
I have an appointment booked at the Cancer Support Centre, what should I do?
If you have a welfare advice appointment, one of our team will be in touch to reschedule a phone appointment. Appointments for all other services have been automatically cancelled so there is no action you need to take.
Everyone will receive a phone call from one of our team for a friendly chat and to see if there’s anything else we can help with.
I am worried about transport to and from appointments, can you help with this?
We do not provide a transport service but we know getting to and from hospital appointments is a huge concern for people. We are looking at ways we can help with this.
Can you help to deliver essential items to people who are self-isolating?
We are looking at different ways we can get essential supplies to people living with and beyond cancer, who are self-isolating or ‘shielding’ for a prolonged period. We will work with Voluntary Action Sheffield (VAS) and other voluntary sector organisations to coordinate this.
I am living with or beyond cancer but I haven’t used the Cancer Support Centre before, can I use your services now?
Yes, please get in contact with us.
I am worried about a family member or neighbour who is affected by cancer. Can I give them your details?
Yes. Our Helpline is open Monday-Friday 9am to 5pm and is staffed by healthcare professionals and support workers who are here to help.
Government Advice published on 31/05/20 on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19